Please be aware that social housing is in very high demand and therefore processing times for your housing application may be longer than expected. In order for our teams to process your application as quickly as possible, please:
- provide all documents required, these can be uploaded as part of your application when submitted online.
- check your status online, rather than phone in or email as this diverts resources away from processing the applications.
- only contact during the application process if you have an urgent housing need or at risk of homelessness
Your cooperation is appreciated and you will be notified as soon as your application has been assessed.
We also request that our customers be polite and respectful to our teams when they are trying to assist you. Unacceptable/abusive behaviour will not be tolerated.
Please remember we are here to help you but cannot always provide you with the outcome you would like.
For specific information relating to North Kesteven District Council or to City of Lincoln Council please see the relevant authority’s information pages.